Career Paths - Call Centers

Career Paths: Call Centers addresses topics including communications equipment, job opportunities, answering calls, tech support and automated systems.

Publication Date:
2013
Levels:
Beginner (A1)

Career Paths - Secretarial

Career Paths English: Secretarial addresses topics including equipment, bookkeeping, business correspondence, communications and computers.

Publication Date:
2011
Levels:
Beginner (A1)
Pre-Intermediate (B1)
Author:
Evans, V.

International English for Call Centres

This book and CD pack will help students communicate better, showing them how to make the jump to international English, how to probe cultural references and how to build empathy with the customers students are dealing with.

Publication Date:
2011
Levels:
Other ()
Author:
Thomas, S.
Tomalin, B.

Office Matters

Each unit covers the language required in everyday office situations ranging from general secretarial activities such as telephoning, preparing presentations and arranging business meetings to the preparation of the main elements of commercial correspondence from enquiries through to reminders.

Publication Date:
2015
Levels:
Intermediate (B1+)
Author:
Williams. I.

English for Customer Care (Express Series)

English for Customer Care is an ideal short course for those who need to communicate with customers effectively and politely in English, over the phone, in person, or in writing.

Publication Date:
2007
Levels:
Intermediate (B1+)
Author:
Richey, R.
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