Help

Welcome to our help section.


Please see below for a brief overview of help topics.

Should you require any further information or help in using our website please feel free to call us on 01869 363589 or email us at keltic@btol-uk.com.

 

Existing customers

Please activate your existing account here.

Not sure about your account number? Call us on 01869 363589 or email us.

 

New customer

Register for a credit account here. The invoice and delilvery address need to be the same for a credit card account.

Email us for any other requests and trade.

 

Browse or Search

o   Click on your chosen "category" or "sub category" for a full listing of all titles available in that category.

o   Follow the cascading path to the "levels" list, which will show you all the titles available at the specific level. Click on your chosen title, to see all the components for that level. 

o   For quick search, including ISBNs, use the red "search" field at the top right of the screen. 

o   For advanced search (like a specific title or author), use the advanced search below the quick search field.

 

Prices?

The prices on this website are based on the UK publisher's prices in pounds sterling and are kept up to date on a regular basis.

Since most ELT publishers increase their prices from January each year, our prices also increase at this time. All listed prices exclude VAT, which is added at checkout.


VAT?

Books are currently zero rated for VAT.

VAT is charged on Audio Visual (AV)  materials such as DVDs at the current rate of 20% (since 4th January 2011). Partial VAT is charged on items such as coursebooks packaged with an AV component (CD, CD-ROM or DVD), in line with the publisher's policy. 

VAT at the current UK rate is chargeable to all UK customers and EU residents and businesses (unless the latter hold and advise us of their current Tax registration). 
VAT is charged at checkout in line with the above policy.

 

Returns policy? 

o    All returns must be pre-authorised.

o    Returns can be made within 28 days from the original invoice date.

o    The original invoice must have been paid.

o      A returns form must be completed and sent to Keltic stating the titles and original invoice numbers before the returned titles are sent. A copy of this form with the authorisation number must be included with the returned items.

o    Keltic cannot accept out of print items

 

Authorised returns should be sent to:


Returns Department
Keltic International

Baker & Taylor (UK) Ltd
Unit B, Charbridge Way
Bicester
Oxfordshire
OX26 4ST
United Kingdom

 


Terms and conditions?

You can view the full terms and conditions and the privacy policy relating to use of this website here.

 

How to change delivery addresses?

 

One-off change:

To make a one-off change to an existing delivery address please add the temporary address details in the "special instructions" field at checkout.

Additional permanent delivery address:

To add an additional permanent delivery address please email us at keltic@btol-uk.com with your existing WAN and the new address details. We will then create a new sub-account and email you the new WAN. Once you receive this please activate the new sub-account by clicking on the Register button and following the existing customer link.

Permanent change to existing delivery address:
To permanently change your address please do so in My account or at checkout.


^ Back to Top