International English for Call Centres

Author: Tomalin, B., Thomas, S.
Publisher: Macmillan ELT
Levels: Other



Written in a lively and personal style, International English for Call Centres uses examples from real-life situations to illustrate the communication problems experienced by UK customers and overseas call centre staff. The authors offer solutions and detailed advice and practice on how to improve communication along with resources to improve English language skills and knowledge of life in the UK.

Key features:
•Award-winning - highly commended at the ESU English Language Awards 2009
•Shows how to probe cultural references you don't understand and build empathy with people

International English for Call Centres

Book
 ISBN: 9780230638969
Publisher: Macmillan ELT
Author: Tomalin, B.
Publication Date: Jan 2011
Levels: Other
Price
£25.00
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