Contact US!

Author: Lockwood, J., McCarthy, H.
Publisher: Cambridge University Press (CUP)
Levels: Upper Intermediate (B2) - Advanced (C1)



Contact US! has been carefully developed to meet the needs of call center agents who require communication training. The course consists of 10 units with a total of about 100 hours of motivating and highly relevant training material. Units have been designed in a way that allows trainers to select materials flexibly from the book according to the needs of learners. The program has been developed by FuturePerfect Business English specialists. Contact US! • Practices a unique blend of skills: active listening and speaking; understanding and managing soft skills; reading on screen and providing information; and developing intercultural understanding. • Caters for different learning styles and is highly communicative in approach. • Uses the Business Processing Language Assessment Scales (BUPLAS) to measure both communications gains and intercultural competencies. • Is strongly grounded in current research and draws on extensive experience with leading global call center and BPO organizations.

Key Features:
•CONTACT US contains 10 units with about a total of 100 hours of motivating and highly relevant training material. Units have been designed in a way that allows trainers to dip in and out of the book according to the needs of the learners.
•CONTACT US! has been carefully developed to meet the needs of near hires in the BPO industry. It aims to develop high-end professional English language communication skills when talking with customers in the USA.

Contact US!

Student Book +Audio CD
ISBN: 9780521124737
Publisher: Cambridge University Press (CUP)
Author: Lockwood, J.
Publication Date: Nov 2009
Levels: Upper Intermediate (B2)
Price
£19.20
Quantity
Trainer's Handbook
ISBN: 9780521178587
Publisher: Cambridge University Press (CUP)
Author: Lockwood, J.
Publication Date: Mar 2011
Levels: Upper Intermediate (B2)
Price
£9.00
Quantity
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