Career Paths - Call Centers

Publisher: Express Publishing
Levels: Beginner (A1)



Career Paths: Call Centers is an educational resource for call center professionals who want to improve their English communication in a work environment. Incorporating career-specific vocabulary and contexts, each unit offers stepby-step instruction that immerses students in the four key language components: reading, listening, speaking and writing.
Career Paths: Call Centers addresses topics including communications equipment, job opportunities, answering calls, tech support and automated systems.
The book is organized into three levels of difficulty and offers a minimum of 400 vocabulary terms and phrases. Every unit includes a test of reading comprehension, vocabulary and listening skills and leads students through written and oral production.

Career Paths - Call Centers

Student Book +Cross-platform Application
ISBN: 9781471512155
Publisher: Express Publishing
Publication Date: Aug 2013
Levels: Beginner (A1)
Price
£15.47
Quantity
Teacher's Pack
ISBN: 9781471553189
Publisher: Express Publishing
Publication Date: Aug 2013
Levels: Beginner (A1)
Price
£23.87
Quantity
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